SparkBite Support

Sign-in is for parents and guardians only — your child never signs in.

• If you cannot sign in, request a new sign-in code from the sign-in screen. Codes expire, so request a fresh one rather than reusing an older message.
• Sign-in messages are sent only to the email address on your account. Check you are using the same address you signed up with.
• If a code does not arrive, check your spam or junk folder and try again before contacting us.
• If you can no longer access that email address, email us and explain only that you need an alternative verification route.

• View, change or cancel your subscription in the app: Parent Dashboard → Billing & Subscription → Manage.
• Cancelling stops future renewals. You keep access until the end of the period you have already paid for.
• A 7-day free trial is available once per parent account. Your card is collected when you start the trial, and you are not charged during it.
• Deleting your account does not cancel your subscription. Cancel it separately in the Parent Dashboard.
• Never send us card numbers, security codes or passwords.

You can request deletion of your SparkBite parent account and associated child data at any time.

Account deletion and instructions →

• Privacy Policy
• Terms of Service

Data access and correction requests can be sent to hello@sparkbite.app.